Refund and Cancellation Policy

Last updated: 24 October 2026

Play XI's optional Gameweek unlock is a one-time digital purchase. It does not renew automatically, so there is no subscription to cancel.

Refunds after delivery

When a Gameweek unlock is delivered and its additional transfer ideas become available, we do not offer a refund for a change of mind or for how the suggested players perform. The ideas are estimates, not a promise of points or a match result.

Problems with access

If you were charged but the extra ideas did not unlock, email vinay2027@mastersunion.org. Include the email address used at checkout and the FPL Team ID or Gameweek so we can locate the order. Do not email card or bank details. We will check the payment and either restore access or arrange a refund if delivery cannot be fixed. Refunded unlocks are removed from the account.

How refunds are returned

Approved refunds are sent through the payment processor to the original payment method. Your bank or payment provider controls when the money appears in your account. This policy does not limit any refund rights you have under applicable law.